Ridiculously Helpful Blog

24/7 Help Desk Support: Ensuring Business Continuity and User Satisfaction

Companies must provide reliable and efficient customer support in today’s fast-paced business environment to ensure business continuity and user satisfaction. One of the most effective ways to achieve this is by offering 24/7 help desk support. This service provides customers with round-the-clock access to technical assistance, ensuring that their issues are resolved promptly and efficiently, … Continue reading "24/7 Help Desk Support: Ensuring Business Continuity and User Satisfaction"

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Why Help Desk Support is the Backbone of Effective IT Service Management

What happens when a critical IT system fails just as your team is about to deliver on an important project? Or when a customer is unable to access essential services due to a server outage? These scenarios highlight the indispensable role of a help desk in IT Service Management (ITSM). The help desk is not … Continue reading "Why Help Desk Support is the Backbone of Effective IT Service Management"

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Elevating Customer and Employee Experience with Professional Help Desk Support

Elevating customer and employee experience has become a top priority for businesses of all sizes. A positive customer experience can help retain customers and attract new ones. Similarly, a good employee experience can lead to higher employee satisfaction, better productivity, and lower turnover rates. LEAP Managed IT improves customer and employee experience by providing professional … Continue reading "Elevating Customer and Employee Experience with Professional Help Desk Support"

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Cloud Services and Business Continuity: Ensuring Resilience

Cloud services have become an integral part of business operations in the modern era. Cloud computing allows businesses to store and access data easily from any location. However, as with any technology, there is always the risk of disruption. This is where business continuity and resilience come into play. Business continuity refers to a company’s … Continue reading "Cloud Services and Business Continuity: Ensuring Resilience"

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Interesting in Selling your Business? Must Do IT Tips for Founders

One of the most exciting parts of what we do at Leap Managed IT is when we get the opportunity to help founders navigate the technology side of selling their business. Each year, we provide IT consulting to numerous organizations as they prepare for ownership changes, whether it’s transitioning within the family, merging with industry … Continue reading "Interesting in Selling your Business? Must Do IT Tips for Founders"

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The Crucial Role of Firmware Updates in Network Cybersecurity

The Crucial Role of Firmware Updates in Network Cybersecurity: Focus on Switches, Routers, and Firewalls Keeping your network infrastructure – namely switches, routers, and firewalls – up to date with the latest firmware is not just a cybersecurity best practice; it’s a necessity. In this ridiculously helpful tech update from LEAP Managed IT we delve … Continue reading "The Crucial Role of Firmware Updates in Network Cybersecurity"

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NIST Guidelines: Your Blueprint for a Secure Future with LEAP

Organizations face an ever-increasing threat landscape daily, with cyberattacks becoming more sophisticated and effective. To protect sensitive data, maintain customer trust, and ensure business continuity, organizations need a robust cybersecurity framework. One of the most trusted resources for achieving this is the National Institute of Standards and Technology (NIST) Cybersecurity Framework. This article explores how … Continue reading "NIST Guidelines: Your Blueprint for a Secure Future with LEAP"

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Cybersecurity 2.0: Empowering Leaders

In today’s digitally-driven world, the importance of cybersecurity cannot be overstated regardless of if an organization is in New York, Indianapolis, or Elwood. With over 80% of cybersecurity incidents involving employees being compromised, it’s evident that human error remains a significant factor in cyber threats. To address this growing concern, Leap Managed IT is excited … Continue reading "Cybersecurity 2.0: Empowering Leaders"

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Indianapolis Cyber Security Fundamentals

Indianapolis Cyber Security Fundamentals LEAP Managed IT strives to provide Ridiculously Helpful insights into Indianapolis Cyber Security Fundamentals. In today’s interconnected world, cyber security has become a vital concern for individuals, businesses, and governments alike. With the rapid advancement of technology and the increasing reliance on digital systems, it is essential to have a basic … Continue reading "Indianapolis Cyber Security Fundamentals"

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Typing Tips for Families: Summer Fun

Typing Tips for Kids & Families In today’s digital age, typing has become an essential skill for success in education, work, and daily life. The ability to type quickly and accurately has numerous benefits, from improving productivity to enhancing communication skills. Teaching typing is crucial to equip individuals with the necessary tools to thrive in … Continue reading "Typing Tips for Families: Summer Fun"

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